Shipping policy

Free Domestic Shipping

We offer free shipping and handling within 1–3 business days (excluding holidays) on most orders within the mainland United States.

Additional shipping charges may apply for orders shipped to Hawaii, Alaska, and U.S. territories.

International Shipping

We currently ship internationally to the following countries:

Australia, Austria, Belgium, Croatia, Estonia, Finland, France, Germany, Greece, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Mexico, New Zealand, Portugal, Slovakia, Slovenia, South Africa, South Korea, Spain, the Netherlands, the Philippines, United Arab Emirates, and the United Kingdom.

Don’t see your country listed? Please contact us to inquire about availability.

Additional international shipping charges may apply.

Import Duties & Taxes

For international shipments, the recipient is responsible for all import duties, value-added taxes (VAT), customs fees, brokerage fees, and any other charges required by the destination country. These fees are assessed by the local customs authority and are not included in the item price or shipping costs. Payment of these charges is the responsibility of the buyer and may be required prior to or upon delivery. Failure to pay required import fees may result in delays, return of the shipment, or additional charges for which the buyer remains responsible.

Customs, Rejected & Seized Shipments

If a shipment is rejected by the recipient, refused at delivery, or confiscated, seized, or destroyed by customs or government authorities, Muscle Road is not responsible for the loss of the package and no refunds will be issued.

By placing an international order, the buyer agrees to comply with all import laws and regulations of their country. Muscle Road is not responsible for delays, confiscations, or additional fees imposed by customs.

Expedited & Overnight Shipping

Expedited and overnight domestic shipping options are available for customers who need faster delivery.

Orders placed after 1:00 PM PST may be processed and shipped the next business day.

Shipping Speeds (after shipment):

  • Overnight shipping: Please allow one business day for delivery.
  • Expedited shipping: Please allow one to two business days for delivery.

While most expedited orders arrive on time or by the following business day, delivery times cannot be guaranteed due to potential carrier delays, weather conditions, or other unforeseen circumstances. We are not responsible for delays caused by shipping carriers, and shipping costs will not be refunded for delays outside of our control.

Manufacturing Orders

Some items we offer are manufactured or produced to order. If your order is a manufactured item, we will contact you with an estimated production timeframe for completion.

Manufacturing orders may take up to 6 weeks depending on production schedules, material availability, and order volume. Because these items are produced to order, our standard shipping and processing times do not apply.

Shipping timeframes begin once the item has been completed and prepared for shipment.

If your order exceeds the 6-week timeframe, we will contact you with an update regarding the status of your order.

If you selected Overnight or Expedited Shipping, we will contact you immediately if we are unable to ship your order within the required timeframe. At that time, you may choose to either receive a refund for the shipping cost or cancel the order and receive a full refund if you prefer not to wait.

Cancellations & Order Changes

Requests for cancellation or modification must be submitted within twenty-four (24) hours of payment. Orders may ship prior to the expiration of this period. Once an order has shipped, it is final and cannot be changed. Requests submitted after 24 hours are not guaranteed due to processing or transit status.

Lost or Misdelivered Packages

If your package was lost in transit or delivered to the wrong address through no fault of your own, we’ll file a claim with the carrier to investigate.

If the carrier confirms the package was lost or misdelivered, we’ll make every effort to recover and deliver it to you.

If the item cannot be located after the investigation:

  • You’ll be offered either a full or partial refund.
  • A replacement, depending on the item’s value and availability.

Packages that have been signed for upon delivery are not eligible for replacement or refund.

If the package was delivered to the wrong address due to an incorrect address provided by the customer, we’ll still file a claim with the carrier; however, no refund or replacement will be issued in that case.

Customer Support

For questions or assistance, feel free to email us at contact@muscleroad.com or call us at 951.268.4104.